Terms of Service
Please read these Terms and Conditions carefully before placing an order for Goods. They explain who we are, how a contract is formed, delivery arrangements, your rights to cancel, your statutory rights where Goods are faulty, and other important information.
These Terms apply where you purchase Goods wholly or mainly for purposes outside your trade, business, craft or profession. They do not apply to business purchases.
If you require clarification before ordering, please contact us on 0800 0016 802 or at nat@hdmsolar.co.uk.
1. Application, Access and Acceptance of Terms
2. Definitions and Interpretation
3. Goods
4. Basis of Sale
5. Price and Payment
6. Payment Methods and Charges
7. Risk and Ownership
8. Quotes, Proformas and Order Verification
9. Delivery
10. Right to Cancel and Returns
11. Deductions for Handling Beyond What Is Necessary
12. Delivery and Return Costs
13. Timing and Method of Reimbursement
14. Returning Goods
15. Conformity and Statutory Rights
16. Assignment, Sub-Contracting and Successors
17. Events Beyond Our Reasonable Control
18. Privacy
19. Liability
20. Intellectual Property Rights
21. Manufacturer Warranties and Guarantees
22. Cyber-Security and Digital Safety
23. Technical Advice and System Design
24. Compliance, Installation and Use
25. Product Recalls and Safety Notices
26. General Terms, Complaints, Governing Law and Jurisdiction
1. Application, Access and Acceptance of Terms
1.1 These Terms and Conditions apply to the sale of goods ("Goods") by HDM Solar (Wholesale) Ltd, a company registered in England and Wales under number 14801658, whose registered office is at 40 Kingfisher Way, Dinnington, Sheffield S25 3AF, email trade@hdmsolar.co.uk, telephone 0800 0016 802 (the "Supplier", "we", "us" or "our").
1.2 These Terms govern contracts for the sale of Goods by us to an individual consumer ("you"). A consumer is an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.
1.3 By placing an order, you confirm that you are at least 18 years old, legally capable of entering into a binding contract, and purchasing as a consumer. If you are purchasing for business use, our B2B Terms and Conditions apply instead.
1.4 You should read these Terms before placing an order. Nothing in these Terms affects your statutory rights as a consumer.
1.5 If you do not agree to these Terms, you should not place an order.
1.6 We may update these Terms from time to time. The version applying to your Contract will be the version made available to you when you place the Order, unless a change is required by law or is expressly agreed with you.
2. Definitions and Interpretation
“Consumer” means an individual acting for purposes wholly or mainly outside that individual’s trade, business, craft or profession.
“Contract” means the contract between you and us for the sale of Goods, formed in accordance with clause 4.
“Delivery Location” means the address or other location agreed for delivery and recorded in the Order Confirmation.
“Distance Contract” means a Contract concluded without the simultaneous physical presence of you and us, using only one or more means of distance communication, such as through our Website, by email or by telephone.
“Goods” means the goods, equipment, products or materials identified in the Order Confirmation.
“Order” means your order for Goods submitted to us.
“Order Confirmation” means our written acceptance of your Order, including by email.
“Privacy Policy” means our privacy policy as published on our Website or otherwise made available to you.
“Website” means www.hdmsolar.co.uk.
2.1 References to legislation include amendments and replacement legislation. Singular words include the plural and vice versa. Headings do not affect interpretation. “Including” means “including without limitation”.
3. Goods
3.1 The main characteristics and description of the Goods will be set out on our Website, in the quotation, product information and/or Order Confirmation. Product images are illustrative, but the Goods must match their description. Minor variations that do not materially affect appearance, quality, performance or use may occur, including changes in packaging.
3.2 Where Goods are made to your specification, personalised, configured or assembled at your request, you must provide complete and accurate information. We are not responsible for a problem caused solely by inaccurate or incomplete information you supplied, but this does not affect your statutory rights where the Goods or our service are otherwise faulty.
3.3 All Goods are subject to availability. We will tell you promptly if we cannot supply Goods you have ordered and will refund any amount paid for those Goods.
3.4 We may make changes required to comply with law, safety or regulatory requirements, or minor technical changes that do not materially reduce the quality, functionality or performance of the Goods. If a material change is required before dispatch, we will tell you and you may cancel the affected Goods for a full refund.
3.5 You are responsible for keeping your Website account credentials secure. Please tell us promptly if you believe your account has been compromised. You will not be responsible for orders placed without your authority where you have taken reasonable care of your credentials.
3.6 We process personal data in accordance with applicable data protection law and our Privacy Policy.
3.7 We may contact you by email, telephone, electronic message or post for purposes connected with your Order and Contract.
4. Basis of Sale
4.1 The display of Goods on our Website, in catalogues or in other sales materials is an invitation to treat and not a contractual offer. Your Order is an offer to buy the Goods under these Terms.
4.2 You are responsible for checking your Order, including product, quantity, specification and delivery details, before submission. This does not exclude our responsibility for information we provide or for errors we make.
4.3 A binding Contract is formed when we send the Order Confirmation. If we cannot accept your Order, we will tell you and refund any payment taken.
4.4 A quotation is normally valid for seven days unless it states otherwise. A quotation does not reserve stock unless we expressly confirm that stock has been reserved.
4.5 Any agreed change to the Contract will be confirmed in writing or another durable medium. Changes will not reduce your statutory rights.
4.6 Pre-contract information we are required by law to provide forms part of the Contract. It may only be changed by express agreement between you and us.
5. Price and Payment
5.1 The price payable will be the price shown to you before you place the Order and confirmed in the Order Confirmation. Unless clearly stated otherwise, the total price will include VAT and all mandatory charges. Delivery charges will be shown separately before you place the Order.
5.2 If the rate of VAT changes between your Order and supply, we may adjust the VAT element unless you have already paid in full.
5.3 Unless otherwise agreed, payment is due when the Order is placed. We may take payment when we accept the Order or before dispatch.
5.4 If we discover an obvious pricing error that you could reasonably have recognised as a mistake, we may cancel the Order and refund you. Otherwise, we will honour the confirmed price.
5.5 We may use payment providers to process transactions. Your statutory rights against us are not affected by the involvement of a payment provider.
6. Payment Methods and Charges
6.1 We will not charge you an additional fee for paying with a personal consumer debit card, credit card or other payment method where such a surcharge is prohibited by law.
6.2 Any optional charge that is legally permitted will be clearly disclosed before you place the Order and will not exceed any limit imposed by law.
6.3 We will not use pre-ticked boxes or obtain payment for optional extras without your express consent. If payment is taken without the required consent, you will be entitled to reimbursement.
7. Risk and Ownership
7.1 Risk in the Goods passes to you when the Goods come into your physical possession or the physical possession of a person identified by you to take possession. If you appoint a carrier who was not offered by us, risk passes when the Goods are delivered to that carrier.
7.2 You will own the Goods once we have received payment in full and the Goods have been delivered to you, whichever is later.
7.3 The business retention-of-title provisions used for resale, trust arrangements, entry to premises and recovery of stock do not apply to consumer Contracts.
8. Quotes, Proformas and Order Verification
8.1 Please check quotations, proforma invoices and Order details before confirming your Order and tell us promptly if anything appears incorrect.
8.2 Payment of a proforma invoice does not remove any cancellation or statutory rights that apply to you as a consumer.
8.3 We remain responsible for errors in information we provide, subject to clause 5.4 on obvious pricing errors.
8.4 Any amendment agreed before Contract formation will be recorded in the Order Confirmation or another durable medium.
9. Delivery
9.1 We will deliver to the Delivery Location by the date or within the period agreed with you. If no date or period is agreed, we will deliver without undue delay and no later than 30 days after the Contract is entered into, unless a longer period is agreed.
9.2 If we miss an agreed delivery deadline that was essential, or you told us before the Contract that delivery by that date was essential, you may treat the Contract as ended immediately. In other cases, you may require delivery within an additional reasonable period and, if we still fail to deliver, you may end the Contract.
9.3 If you end the Contract because of late delivery, we will reimburse all payments made for the affected Goods without undue delay.
9.4 We may deliver in instalments only where this was disclosed and agreed, or where reasonable and it does not materially inconvenience you. Your rights regarding a late or faulty instalment are not excluded.
9.5 If you do not take delivery when reasonably arranged, we may charge reasonable additional storage or redelivery costs that we actually incur. We will contact you before doing so.
9.6 You should inspect the Goods after delivery and tell us promptly of damage, shortages or other problems. Failure to notify us within 48 hours does not remove or reduce your statutory rights.
9.7 We currently deliver only to locations we agree to serve. Any territorial restrictions and applicable delivery charges will be made clear before you place the Order.
9.8 Unless otherwise agreed in writing, delivery shall be made to the kerbside at the Delivery Location only. Where, at the Buyer's request or with the Buyer's consent, the Supplier, its employees or carriers assist in moving the Goods beyond the kerbside, into or within any building, property or premises, such assistance shall be provided entirely at the Buyer's risk. The Supplier shall have no liability for any loss of or damage to the Buyer's property, fixtures, fittings, flooring, driveways, walls, doorways, landscaping or any other items arising from or in connection with moving the Goods beyond the kerbside.
10. Right to Cancel and Returns
10.1 You may withdraw your Order before we accept it.
10.2 For most Distance Contracts, you have a legal right to cancel without giving a reason. The cancellation period ends 14 days after the day on which you, or a person identified by you other than the carrier, acquires physical possession of the Goods. For multiple Goods delivered separately, the period generally runs from receipt of the last item, lot or piece.
10.3 To cancel, you must inform us by a clear statement, for example by email to trade@hdmsolar.co.uk or by post to our registered office. You may use the model cancellation form in Schedule 2, but you do not have to.
10.4 The legal cancellation right does not apply, or may be lost, in circumstances specified by law, including Goods made to your specifications or clearly personalised, sealed Goods not suitable for return for health protection or hygiene reasons once unsealed, Goods liable to deteriorate rapidly, or Goods inseparably mixed with other items after delivery. We will tell you before purchase where an exception applies.
10.5 The cancellation right is separate from your rights where Goods are faulty, not as described or otherwise do not conform to the Contract.
10.6 For purchases made on our premises, there is no automatic statutory right to cancel merely because you change your mind. Any voluntary returns policy we offer will be stated separately and does not affect statutory rights.
11. Deductions for Handling Beyond What Is Necessary
11.1 When you cancel a Distance Contract, you may inspect the Goods as you would in a shop. We may reduce the refund to reflect a reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
11.2 We will not make such a deduction if we failed to provide the legally required information about your cancellation right.
11.3 No deduction will be made from a refund for faulty Goods merely because you reasonably examined, tested or used them to identify the fault.
12. Delivery and Return Costs
12.1 If you cancel a Distance Contract, we will refund the standard outbound delivery charge paid. If you chose a more expensive delivery method than our least expensive standard option, we need only refund the standard amount.
12.2 You must normally pay the direct cost of returning cancelled Goods if we told you of that responsibility before the Contract. If the Goods cannot normally be returned by post, we will provide an estimate or other required information about the return cost before purchase.
12.3 We will pay reasonable return or collection costs where Goods are faulty, misdescribed or otherwise do not conform to the Contract.
12.4 No restocking fee or administrative fee will be charged for exercising a statutory cancellation right or statutory remedy.
13. Timing and Method of Reimbursement
13.1 Where you cancel a Distance Contract, we will reimburse all payments due, including any refundable standard delivery charge, without undue delay and no later than 14 days after the day we receive the Goods back or, if earlier, the day you provide evidence that you sent them back. If no Goods were supplied, reimbursement will be made within 14 days after you inform us of cancellation.
13.2 We may withhold reimbursement until we receive the Goods or you provide evidence of return, whichever occurs first, except where we have offered to collect them.
13.3 We will reimburse you using the same means of payment used for the original transaction unless you expressly agree otherwise, and you will not incur a fee as a result.
13.4 Refunds arising from statutory remedies for faulty Goods will be made without undue delay and, where the Consumer Rights Act requires, within 14 days of agreeing that you are entitled to the refund.
14. Returning Goods
14.1 After cancelling a Distance Contract, you must send back or hand over the Goods without undue delay and no later than 14 days after informing us of cancellation, unless we have offered to collect them.
14.2 Please return Goods to the address and in the manner we provide. You should take reasonable care when packaging Goods for return.
14.3 Original packaging is helpful but is not an absolute condition of exercising a statutory cancellation right or statutory remedy. Any deduction must comply with clause 11.
14.4 You remain responsible for the Goods until they are returned to us, except where we arrange collection or the Goods are being returned because they do not conform and we accept responsibility for the return method.
14.5 Voluntary returns of non-faulty Goods outside a statutory cancellation right may be subject to our separate returns policy, but that policy will not limit your statutory rights.
15. Conformity and Statutory Rights
15.1 By law, Goods must be of satisfactory quality, fit for any particular purpose made known to us where you reasonably rely on our skill or judgment, match their description, and comply with other applicable statutory requirements.
15.2 If Goods do not conform, you may have a short-term right to reject them within 30 days of ownership or delivery (subject to the statutory rules), or may require repair or replacement. After one failed repair or replacement, or where repair or replacement is impossible or not provided within a reasonable time and without significant inconvenience, you may be entitled to a price reduction or final right to reject.
15.3 Any refund under the short-term or final right to reject will be made in accordance with law. Deductions for use will only be made where legally permitted.
15.4 We may ask for reasonable evidence of the fault and may inspect or test the Goods. We will not impose an arbitrary 48-hour reporting deadline or require you to pursue the manufacturer instead of us.
15.5 We are not responsible for a failure caused by fair wear and tear, misuse, accidental damage, failure to follow instructions, unauthorised modification or repair, or incorrect installation not carried out by us, provided the issue was not caused by defective Goods or inadequate instructions supplied with them.
15.6 Nothing in these Terms excludes or restricts rights or remedies that cannot lawfully be excluded or restricted.
16. Assignment, Sub-Contracting and Successors
16.1 We may transfer our rights and obligations under the Contract to another organisation, but this will not affect your rights or our obligations. We will tell you in writing if a transfer materially affects you.
16.2 You may transfer your rights or obligations only with our written consent, except that you may transfer the benefit of a manufacturer guarantee where its terms allow.
16.3 We may use subcontractors to perform our obligations, but we remain responsible to you for performance of the Contract.
17. Events Beyond Our Reasonable Control
17.1 We are not responsible for delay or failure caused by an event beyond our reasonable control, provided we take reasonable steps to minimise the effect and keep you informed.
17.2 Such events may include severe weather, flood, fire, war, terrorism, civil unrest, epidemic, governmental action, major cyber incident, transport or utility failure, industrial disputes, or serious supply-chain disruption that could not reasonably have been avoided.
17.3 If an event causes a substantial delay, we will contact you with a revised estimate. You may cancel the affected Contract if the delay is significant or delivery by the agreed time was essential, and you will receive a refund for Goods not supplied.
17.4 This clause does not require you to pay for Goods not supplied and does not remove rights that cannot lawfully be restricted.
18. Privacy
18.1 We will process personal data in accordance with the UK GDPR, the Data Protection Act 2018 and our Privacy Policy.
18.2 Our Privacy Policy and Cookies Policy are available on our Website or on request.
18.3 We use personal data for purposes including processing Orders, arranging delivery, handling payments, providing customer support, administering warranties and complying with law.
18.4 Questions or complaints about data protection may be sent to trade@hdmsolar.co.uk.
19. Liability
19.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights relating to Goods, defective products under applicable law, or any liability that cannot lawfully be excluded or limited.
19.2 We are responsible for losses you suffer that are a foreseeable result of our breach of the Contract or our failure to use reasonable care and skill. A loss is foreseeable if it was obvious that it would happen or if both parties knew it might happen when the Contract was formed.
19.3 We supply Goods for domestic and private use. If you use the Goods for commercial, business or resale purposes, we will not be liable under these consumer Terms for business losses such as loss of profit, revenue, business opportunity, anticipated savings or business interruption.
19.4 We are not responsible for loss caused solely by incorrect installation, commissioning, maintenance or use by you or a third party, where the Goods and instructions were not defective and we did not provide the relevant installation or service.
19.5 Where we provide installation or another service under the Contract, our responsibility for that service will be governed by applicable consumer law and any additional service terms provided to you.
19.6 Installation by Competent Persons
The Goods supplied by HDM Solar (Wholesale) Ltd may include electrical equipment, solar photovoltaic equipment, battery storage systems, inverters, mounting equipment and other products which may be heavy, electrically hazardous, installed at height or otherwise capable of causing serious injury, death or property damage if handled, installed, commissioned, maintained or used incorrectly.
Unless HDM Solar has expressly agreed in writing to provide installation services, HDM Solar supplies the Goods only and does not undertake, supervise, control or assume responsibility for their installation, commissioning, connection, maintenance, repair or removal.
The Customer is responsible for ensuring that all installation, commissioning, connection, inspection, maintenance, repair and removal work is carried out by a suitably qualified, competent and appropriately experienced person and, where required by law, regulation, applicable standards or the manufacturer's instructions, by a person holding the necessary accreditation, certification, registration or authorisation.
The Customer must not attempt to install, commission, connect, repair, modify or remove any Goods unless they are competent and legally permitted to undertake the relevant work.
19.7 Safe Installation and Manual Handling
The Customer and any installer are responsible for carrying out an appropriate assessment of the risks associated with delivery, handling, storage, installation, commissioning, maintenance and removal of the Goods.
All appropriate health and safety precautions must be followed. This includes, where applicable:
• using suitable personal protective equipment;
• using appropriate lifting, access, fall-protection and manual-handling equipment;
• using sufficient personnel to safely lift, move or position heavy or awkward Goods;
• complying with safe-working-at-height procedures;
• isolating electrical supplies before carrying out relevant work;
• observing manufacturer installation, operating and safety instructions;
• complying with applicable electrical, fire, structural and building-safety requirements; and
• ensuring that the installation location, supporting structure, electrical system and surrounding environment are suitable for the Goods.
Solar panels, batteries, inverters and associated equipment may be heavy, fragile, contain hazardous electrical energy or require installation at height. The Customer must ensure that appropriate mechanical lifting equipment, access equipment and other installation aids are used wherever reasonably necessary. Goods must not be lifted, carried or installed in a manner which creates an avoidable risk of personal injury or damage.
19.8 Responsibility for Third-Party Installation
Where installation or other work is carried out by an independent installer, electrician, contractor or other third party selected or engaged by the Customer, that person is not HDM Solar's employee, agent or subcontractor merely because HDM Solar supplied the Goods, recommended that a competent installer be used, provided product information or communicated with that installer.
HDM Solar is not responsible for the acts or omissions of an independent installer or contractor engaged by the Customer.
Subject always to liability which cannot lawfully be excluded, HDM Solar shall not be responsible for injury, death, accident, property damage, loss or other consequences arising from:
(a) incorrect, unsafe or negligent installation, commissioning, connection, maintenance, repair, alteration or removal of the Goods by the Customer or any third party;
(b) installation or work being undertaken by a person who is not suitably qualified, competent or appropriately experienced;
(c) failure to follow the manufacturer's installation, operating, maintenance or safety instructions;
(d) failure to use appropriate lifting equipment, access equipment, fall protection, personal protective equipment or manual-handling procedures;
(e) incorrect electrical connection, polarity, isolation, earthing, protection or commissioning;
(f) installation at an unsuitable location or on a structure which is inadequate to support the Goods;
(g) unauthorised alteration, modification, dismantling or repair of the Goods;
(h) use of the Goods for a purpose or in circumstances for which they were not designed;
(i) failure to comply with applicable legislation, building regulations, electrical regulations, industry standards, planning requirements, DNO requirements or health and safety obligations;
(j) damage occurring during handling, lifting, transportation or movement of the Goods after delivery where that handling is undertaken by the Customer or a third party;
(k) working at height, including falls from roofs, ladders, scaffolding, platforms or other access equipment;
(l) manual-handling injuries caused by inappropriate lifting, carrying, positioning or movement of Goods; or
(m) any other act or omission of the Customer, installer or third party which is outside HDM Solar's reasonable control.
19.9 Electrical and Battery Safety
Certain Goods may contain, store or generate electrical energy capable of causing electric shock, burns, fire, explosion, serious personal injury or death.
Battery storage products may retain dangerous electrical energy even when disconnected from an external power supply. Solar photovoltaic equipment may generate electricity whenever exposed to sufficient light.
The Customer must ensure that anyone handling, installing, commissioning, maintaining or removing such Goods understands and observes the relevant manufacturer's safety procedures and applicable electrical safety requirements.
HDM Solar shall not be responsible for injury, death, fire, electrical shock, property damage or other loss caused by incorrect installation, connection, isolation, commissioning, use, maintenance, alteration or removal by the Customer or an independent third party, except to the extent that such liability cannot lawfully be excluded.
19.10 Product Instructions and Warnings
The Customer must read and comply with all manuals, installation instructions, technical specifications, safety notices, warning labels and other documentation supplied with or relating to the Goods.
Where the manufacturer's documentation specifies particular installation methods, tools, equipment, qualifications, environmental conditions, clearances, fixing methods, protective devices or maintenance requirements, those requirements must be followed.
Failure to follow such requirements may create a serious risk of injury or property damage and may also affect any applicable manufacturer's warranty.
19.11 No Assumption of Installation Responsibility
The provision by HDM Solar of product information, technical literature, drawings, indicative system information, general technical assistance or answers to product-related questions does not amount to supervision or approval of an installation and does not relieve the Customer or installer of responsibility for independently assessing the safety, suitability and regulatory compliance of the proposed installation.
The installer remains responsible for inspecting the installation site and determining the appropriate method of installation, electrical design, structural suitability, fixing method, access arrangements and health and safety precautions.
19.12 Liability Which Cannot Be Excluded
Nothing in these Terms excludes or restricts HDM Solar's liability for:
(a) death or personal injury caused by HDM Solar's negligence;
(b) fraud or fraudulent misrepresentation;
(c) defective products to the extent liability cannot lawfully be excluded or restricted;
(d) breach of the Customer's statutory rights under the Consumer Rights Act 2015; or
(e) any other liability which it would be unlawful for HDM Solar to exclude or restrict.
Except for liability which cannot lawfully be excluded or restricted, HDM Solar shall not be responsible for death, personal injury, accident, property damage, consequential loss or other loss caused by or arising from installation, commissioning, maintenance, repair, modification or removal of the Goods where those activities are undertaken by the Customer or by a third party for whom HDM Solar is not legally responsible.
20. Intellectual Property Rights
20.1 Intellectual property rights in our Website, documentation, drawings, designs, data sheets and materials remain owned by us or our licensors.
20.2 You may use materials supplied with the Goods for your personal use in installing, operating, maintaining or obtaining support for the Goods.
20.3 You must not reproduce or commercially exploit our proprietary materials except as permitted by law or with our written consent.
20.4 Nothing in this clause restricts your right to share information reasonably required with an installer, adviser, repairer, insurer, manufacturer, regulator or enforcement body.
21. Manufacturer Warranties and Guarantees
21.1 Some Goods include a manufacturer’s commercial warranty or guarantee. Any such warranty is additional to, and does not replace or reduce, your statutory rights against us as the retailer.
21.2 We will provide available warranty information and reasonable assistance with a manufacturer claim. We may ask you to follow reasonable diagnostic or troubleshooting steps, but this will not prevent you from exercising statutory rights against us.
21.3 A manufacturer warranty may impose conditions such as registration, proof of purchase, approved installation or maintenance. Those conditions apply only to the additional manufacturer warranty and do not remove statutory rights.
21.4 If a manufacturer ceases trading or does not honour its warranty, the manufacturer warranty may be unavailable; however, any separate statutory rights you have against us remain unaffected.
22. Cyber-Security and Digital Safety
22.1 Where Goods include software, firmware or connected functionality, you should use secure passwords, install updates made available for the Goods and follow security instructions.
22.2 We do not promise that third-party networks or services will always be uninterrupted or immune from attack. This does not exclude our responsibility where digital elements supplied with the Goods fail to meet applicable statutory requirements or where loss is caused by our breach or negligence.
22.3 You are responsible for the security of your own network and accounts, except to the extent a security issue is caused by defective Goods, inadequate instructions, our systems or our failure to comply with law.
23. Technical Advice and System Design
23.1 Any advice, design or recommendation will be based on the information you provide. You must ensure that information about your property, proposed installation and requirements is complete and accurate.
23.2 Where you reasonably rely on our skill or judgment and make a particular purpose known, your statutory rights regarding fitness for purpose apply.
23.3 Unless we expressly agree to provide installation, surveying, commissioning or engineering services, responsibility for final site assessment, system design verification and compliant installation rests with the suitably qualified installer you appoint.
23.4 We are not responsible for a problem caused solely by inaccurate site information or by an installer’s independent design or installation error, but this does not exclude liability for defective Goods or advice we provided negligently or in breach of Contract.
24. Compliance, Installation and Use
24.1 Goods must be installed, commissioned, operated and maintained in accordance with applicable law, manufacturer instructions and relevant safety standards. Solar, battery, inverter and electrical products should be handled and installed by suitably qualified persons.
24.2 You are responsible for obtaining any permissions or approvals relating to your property or installation unless we expressly agree to obtain them for you.
24.3 Nothing in this clause excludes our responsibility for Goods that are unsafe, defective, misdescribed or supplied with inadequate instructions.
25. Product Recalls and Safety Notices
25.1 You should follow any product recall, safety notice or corrective action communicated by us, the manufacturer or a competent authority.
25.2 We may contact you using the details held for your Order to communicate urgent safety information.
25.3 Our responsibility in connection with a recall or safety issue will not be limited below the level required by applicable law.
26. General Terms, Complaints, Governing Law and Jurisdiction
26.1 These Terms and the Order Confirmation form the Contract. Any legally required pre-contract information also forms part of the Contract. Nothing excludes liability for fraud or fraudulent misrepresentation.
26.2 If we do not immediately insist that you do something required under the Contract, or delay in taking action, this does not prevent us enforcing our rights later.
26.3 If a provision is unlawful, invalid or unenforceable, it will be treated as modified or deleted only to the minimum extent necessary, and the remaining provisions will continue.
26.4 The Contract is between you and us. No other person has a right to enforce it, except a person to whom rights are validly transferred.
26.5 The Contract is governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you retain the benefit of any mandatory consumer protections applicable where you live.
26.6 You may bring legal proceedings in the courts of the part of the United Kingdom in which you live. We may bring proceedings against you only in the courts permitted by applicable consumer law.
26.7 Complaints should be sent to trade@hdmsolar.co.uk or our registered office. We aim to acknowledge complaints promptly and provide a substantive response within 10 working days where reasonably possible.
26.8 We will tell you whether we are required or willing to use an approved alternative dispute resolution provider. Nothing in this clause restricts your right to use the courts or contact Citizens Advice or Trading Standards.